Memorandum

TO: ACE Board of Directors and Clerks
FROM: Beth Ackland, Director of Retail Gas Services
DATE: April 20, 2017
SUBJECT: Choice Gas Selection Period Extended to May 2

Many of you are aware that Selection Materials for this year’s Choice Gas Program were delayed this year. Approximately 70 percent of customers did not receive their ballots until several days into the Selection Period.

For this reason, Black Hills Energy will accept enrollments through May 2. Black Hills’ websites – Blackhillsenergy.com and Choicegas.com – will be updated with the information pertaining to the later date as well as their social media sites. Black Hills IVR will continue to be available and Black Hills is extending their call center hours until 9 p.m. April 24-28 and May 1-2.

As the voice of ACE and the Choice Gas Program in your communities, your efforts relaying this information is highly valued. ACE call center reps as well as ACE staff are also available to assist in any way possible.

As always, please let me know any question you have.

Thank you, for all you do to support ACE.

Beth Ackland
Director of Retail Gas Services

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